Your ShipShop region is the province you designate for drop-off. This information allows us to anticipate the arrival of your shipments and ensures that the return and postal address information is accurate. When creating shipments outside of your designated region, incorrect postage rates may be applied. Please note that we can only accept sh...

Rather than receiving a monthly bill, you can conveniently top up your account with credits as you go. We will automatically deduct credits from your balance as you use our services. All transactions are recorded in your account settings for your review. If this is your first time topping up your account, you will need to add your payment meth...

Welcome to ShipShop, where we are committed to helping Canadian entrepreneurs realize their ambitions. With our shipping solutions, you can explore the U.S. and international markets while benefitting from cost-savings. Plus, we provide innovative postage options for Canadian shipments that are both low-cost and fully tracked - all without any...

When sending stuff to one of our branches, make sure you've got the right address.You can find it in the 'Locations' section. When you're addressing the package to a ShipShop Branch, just enter "ShipShop Outbound Shipping" as the recipient's name. That way, there won't be any delays when the package arrives at our warehouse.

Shipment Status is all about keeping you in the know about your package's journey. After you purchase a label on our platform, it's "Ready" to be dropped off and scanned at a ShipShop location. If you're using a third-party label or an untracked shipment, it'll be in a "Pending" status until you add it to a batch and close it. Once it's been...

Choosing the right packaging for your product can be a bit of a challenge, but we've got you covered with our guide to the best packaging practices. Here are some must-do's to make sure your shipment is prepared for a smooth transaction. First and foremost, make sure your box is in good shape. A sturdy box or high-quality mailer will keep you...

It's always a good idea to double-check your measurements when packaging goods. Make sure you include both the packaging and product weight to get an accurate total. When using ShipShop, we'll automatically find the best fit for your package size and weight. But keep in mind, if you don't enter the right info, you could get hit with a postage ...

A batch label is a handy list that we use to get your parcels ready for shipping. It's only necessary if you're using your own US shipping labels or if you're shipping non-tracked USPS First Class Mail shipments (letters and flats). To get your batch label, just create your shipment via New Shipment (single flow) or import from store/file, add...

We can usually ship boxes up to 50 lbs and with a total girth of 70 inches. But there are some postage-specific limits you should be aware of: if you're shipping to Canada, the parcel can't be longer than 40 inches, and for the US, the max weight is 10 lbs and the dimensions can't exceed 17x17x27 inches.

We've got you covered! Our shipping services can send up to $800 USD duty and tax free per day, per location, to the US and beyond.